Perfection of process management in a university

Authors

  • Raúl Rodríguez Muñoz Metropolitan University of Ecuador
  • Damayse Ramona Pérez Fernández University of Cienfuegos

Keywords:

Management; Quality; Processes; Science; Technology; Innovation.

Abstract

The objective of the research work was to implement a procedure to improve the management of strategic processes at the University of Cienfuegos and has been rethought at other universities such as the Metropolitan of Ecuador. It began with a documentary analysis to study management models and preparation procedures, the planning of activities and the design is based on the basic management cycle of Deming. It is applied to the Science, Technology and Innovation process that we identify with the transmission of knowledge in all its forms and dissemination of knowledge from the consequent interaction between universities or their professors and researchers with the industry or the community. In the methodology, systemic modeling stands out, consulting managers and techniques such as the debate with specialists and executives of the University for the evaluation of changes in the object under investigation. The application of the procedure using the Suppliers-Inputs-Process-Outputs-Customers (SIPOC) diagram made it possible to easily understand the indicators that make up the planning of the process. The favorable criteria of the managers who manage the process and the results in the indicators, Relevance, Relevance and Impact confirm the validity of the procedure.

Author Biographies

Raúl Rodríguez Muñoz, Metropolitan University of Ecuador

Professor at the Faculty of Administrative Sciences, Research Coordinator at the Quito Headquarters, Executive Director of the Scientific Committee at the Metropolitan University of Ecuador. Doctor in Pedagogical Sciences, Master in Education (University of Cienfuegos, Cuba), Accredited Researcher for areas of Higher Education. It publishes articles on Science, Technology and Innovation, has awards and recognitions.

Damayse Ramona Pérez Fernández, University of Cienfuegos

Assistant Professor of the Department of Industrial Engineering of the Faculty of Economic and Business Sciences, University of Cienfuegos. Process specialist of the planning group of the General Directorate of Planning, Organization and Computerization of the University of Cienfuegos. Consultant for the Casa Consulting and Auditor Centro Internacional de la Habana (CIH). It publishes articles related to Economic Sciences and Administration.

References

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Published

2018-07-07

How to Cite

Rodríguez Muñoz, R. ., & Pérez Fernández, D. R. . (2018). Perfection of process management in a university. Scientific Journal Visión De Futuro, 22(2). Retrieved from https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/285

Issue

Section

Original Articles

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