Design of an information system of indicators logistics

Authors

  • Aliesky González Pérez Central University "Marta Abreu" of Las Villas
  • Michel García Pérez Universidad Central “Marta Abreu” de Las Villas

Keywords:

Information systems, Logistics indicators, Customer service.

Abstract

Information has become a resource that provides competitive advantage to organizations; which is why it takes booming development and improvement of information systems for related potential exploitation of Information Technology and Communication (ICT) management. In this context, the Wholesale Distributor of Villa Clara, is immersed in improving its management based on the use of information systems so this research proposes an information system for management of logistics indicators that influence in raising the level of customer service. For this, a theoretical framework for the study is constructed; the entity under study is described, developing a system of indicators taking into account those used in the company and other proposed following the investigation and, finally, the proposed information system is exposed using the platform Pentaho Open Source Business Intelligence to show the performance of the main indicators that assess the level of customer service that the company provides the basis for improving the management of its supply chain.

Author Biographies

Aliesky González Pérez, Central University "Marta Abreu" of Las Villas

Graduated from Master in Business Informatics and Assistant Professor of the Department of Industrial Engineering of the Faculty of Mechanical and Industrial Engineering of the Central University "Marta Abreu" of Las Villas, Cuba. Main lines of research in the field of Business Logistics and Applied Informatics.

Michel García Pérez, Universidad Central “Marta Abreu” de Las Villas

Graduated from Master in Business Informatics and assistant professor of the Department of Industrial Engineering of the Faculty of Mechanical and Industrial Engineering of the Central University "Marta Abreu" of Las Villas, Cuba. Main lines of research in the field of Applied Informatics and Pedagogy.

References

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Published

2016-07-01

How to Cite

González Pérez, A., & García Pérez, M. (2016). Design of an information system of indicators logistics. Scientific Journal Visión De Futuro, 20(2). Retrieved from https://visiondefuturo.fce.unam.edu.ar/index.php/visiondefuturo/article/view/52

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Section

Original Articles

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